Public offer for foreign buyer

Public offer for foreign buyer - Shop policy


Sales

The foreign sales are realized by means of the next commercial electronic marketplaces:

- etsy.com  - https://www.etsy.com/shop/PLUSHiKo

- bearpile.com   - https://bearpile.com/plushiko

- tedsby.com  - https://plushiko.tedsby.com


Payment

Accepted payment method is PayPal through.

After making a payment a buyer gets an online-receipt to buyer's email.


Fees and taxes

In default the buyer is responsible for any fees and taxes in buyer's country. 

By agreement of the seller and buyer the seller can make a payment of all fees and taxes by including this value to the whole cost of the product.


Returns and exchanges

I gladly accept returns, exchanges, and cancellations

Contact me within: 3 days of deliveryShip items back within: 7 days of deliveryRequest a cancellation within: 1 hour of purchase

If you are not happy with my work I can offer to give you a refund but on these conditions of my shop policies:
- I give a refund only after I get the returnable product in my country back
- I do not pay for returning shipping, this cost is paid by buyer.
- There is a non-refunded sum, which consists of:
1. Non-refundable prepayment of custom purchase - 50 USD
2. Actual paid cost of my shipping to you (from 45 USD by DHL , it is confirmed by documents. Please, understand even if some items in my shop were with free shipping I paid for this delivery anyway)
3. Pay Pal commissions and conversion costs that were paid by me and also are non-refunded for me (10% of the full paid cost)
4. Taxes and fees from Customs paid by me.
Thank you for understanding!
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If your package was returned to me as unclaimed (or you placed incorrect address) - customer pays for the second time shipping. No refund in this case.
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All photos belong to my author's products. Before buying please carefully see the photos, read the description. If you need more information or photos - you can contact with me anytime, I will give you more information.
Please, I hope for your understanding that these are the objects of art for me - not just toys.
Thank you for understanding and have a pleasant shopping!


The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Personalized orders
  • Digital downloads
  • Items on sale

Shipping

I offer only fast and insured on a full value shipping by DHL Express.

Default shipping includes tracking and insurance.

The average delivery time varies from 7-14 days by DHL. But PLEASE, note that the international delivery time may increase for reasons beyond my control. For example, if there is a delay in customs, due to the COVID situatin or the postal service works